Chemex Filtre Kağıdı / 6-8 CUPS
If there is a problem with the products you bought from our online store or if the products you bought do not meet your needs, you can return them after delivery. The legal period for the return of products is 14 days. The products you want to return will be examined quickly and accurately by our relevant team and your request will be evaluated. Your return must comply with the "Right of Withdrawal" in Article 13 of the "Distance Sales Agreement" and the "Products for which the Right of Withdrawal cannot be exercised" in Article 14. If the products you want to return comply with the terms of the "Distance Sales Agreement", your refund will be made while shopping on our site. It will be made to your credit card we use within 1 day.
Exchange transactions can be accepted with the submission of the sales invoice, provided that the products are unused, complete and complete within the 14-day withdrawal period. Submission of the sales invoice is obligatory in all exchange transactions.
Return and Exchange Processing Time
Return or exchange processing takes between 1 business day and 10 business days, which is the legal process.
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After each order, we send the tracking code of the order via e-mail and we ship the package within 1-5 business days. After the package is delivered to the cargo company, it sends an SMS stating the delivery date of the package. You can view the details of your order via this e-mail and SMS.
Orders placed before 13:00 during the day are delivered to the cargo on the same day. Orders placed after 13:00 will be shipped the next day. However, orders placed before 12:00 on Saturday will be shipped on the same day. In addition, cargo service is not provided on Sundays.
If you are placing your order from Istanbul, beware! For orders placed before 11:00, there is an option for same day delivery within Istanbul for an extra fee.
Oplog Logistics company works with different cargo companies for each region. We do not interfere in the selection of the cargo company. Aras Kargo, Kolay Gelsin and Pack Upp are the cargo companies that send the most shipments.
Your invoice does not come with the product. We send it to the e-mail address you specified in your order in e-invoice format. Your invoice is sent after delivery. If your invoice has not arrived, you can specify your invoice request to the e-mail address firstname.lastname@example.org.
Installment options appear when you enter your card information at the payment step. There are different installment options for each bank. Installment options are not determined by our company. It is a situation related to the payment infrastructure and your bank.
If you enter the card information and proceed to the next step before the installment options appear, you will be able to spend without installments. You cannot proceed to the next step without viewing the installment option.
If you cannot view the installment options, you can contact us via the e-mail address email@example.com .
You can return the products you purchased from our store within 14 days. In accordance with the new E-Commerce legislation that entered into force on January 1, 2023, when the customer decides to return the product voluntarily (when a defective or faulty product is not sent), the return shipping cost is reflected to the buyer.
You can send your return requests to us via firstname.lastname@example.org .