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Shipping Policy

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 

GENERAL:

 

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

 

Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

 

Shipping charges, which are product shipping costs, will be paid by the buyers.

 

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

 

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

 

If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

 

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

 

After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.

 

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

 

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

 

The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:


BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use his right to withdraw from the contract by refusing the goods, provided that he notifies the SELLER via the contact information below.

PENALTY CONDITION

If the product purchased by the customer is faulty, incorrect or defective, the return shipping fee is covered by the SELLER. If the BUYER wants to return the product by stating that he does not like it, he accepts that the return shipping fee will be reflected on his side.

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY
NAME/TITLE: Kahve Liman Food Industry and Trade Limited Company
ADDRESS: Nejat Eczacıbaşı Building Sadi Konuralp Cd., Floor:2
Sishane, Istanbul
E-MAIL: satis@kahvebi.com
TEL: 0551 160 8118

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

USE OF THE RIGHT OF WITHDRAWAL:
 
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
 
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
 
RETURN TERMS:
 
The SELLER is obliged to return the total price excluding cargo and the documents that put the BUYER under debt, to the BUYER within 10 days at the latest, from the receipt of the withdrawal notification, and to return the goods within 20 days.
 
If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. The BUYER has the right to return the received product by stating that he does not like it. However, in this case, the purchased product must not be damaged. In this case, the return shipping cost belongs to the BUYER.
The product must be unused in order to comply with the return conditions. The BUYER is obliged to deliver the product to the SELLER, together with its box, user manual and warranty certificate, if any.
 
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
 
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
 
The right of withdrawal cannot be exercised for products that have been used by the BUYER, whose return period has expired, and whose own or box is damaged. On the other hand, there is no right of return or withdrawal for food products such as coffee, chocolate, herbal teas.
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
 
The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
 
PAYMENT AND DELIVERY
 
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to our Garanti Bank account (TL).
Kahve Liman Food Industry and Trade Limited Company
Branch Code: 333
Account Number: 6290829TR720006200033300006290829

With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

 

PAYMENT AND DELIVERY REVIEW AND ANALYSIS

 

You can make (TL) to our TR720006200033300006290829 (Garanti Bank) account by making a Bank Transfer or EFT (Electronic Fund Transfer).

 

With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

 

REVIEW AND ANALYSIS

 

Our review period for the problems experienced in the products you purchased is 30 days.

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